Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 505-983-5577 or make an appointment online!
What People Say About Us
Best shop in town! I learned the hard way, but I won't take my Jeep or any car anywhere else!
Simply the best auto repair shop in Santa Fe! We have been taking our cars there since 2006! EVERYONE I speak to has nothing but praise for them. They are honest, they stand behind their work, and they keep costs to the customer in mind. They have won many awards for Best of Santa Fe. WONDERFUL people!
I always have a good experience at Alex Safety Lane. I needed several minor repairs, and Ben treated me with respect and followed through with what was promised.
Inexpensive and experienced. A family-owned repair shop.
Hands down the best auto repair shop Santa Fe, New Mexico has ever seen. Best pricing and great staff. I would recommend them to anyone looking for a reliable auto repair shop.
I've been bringing my cars here since I lived just up the street. Friendly, honest, fast, and not too expensive. Best mechanics in Santa Fe, bar none.